Typical employees take pride in the work they do. If the content of their work changes (i.e. due to a new Appian app), their first reaction might be to feel threatened, because now the ‘machine’ does things ‘only they could do’.

We talk about turning users into makers and developers into consultants and the difference between an Appian Developer vs. Appian Designer vs. Appian Consultant.

We also touch the importance of process maturity, how key users can help, and why product ownership is crucial.